Forum Discussion

sourav.digidrub's avatar
sourav.digidrub
Explorer
6 months ago
Solved

Not receiving 2FA codes on Sms

I'm experiencing a persistent issue trying to access my Meta account—the one I use with my headset. Every time I attempt to log in, I'm prompted for a 2-factor authentication (2FA) code (OTP), but I ...
2fa problem
2fa. SMS
Login issues
sourav.digidrub's avatar
sourav.digidrub
Explorer
5 months ago

Thankyou for you help Choleni.The issue got solved today.
 I actually thought of trying again today, and the chat agent i talked to today was very helpful. He asked me questions with instructions on where i could find the answers to them, and to my surprise i gave him the exact details i gave to the previous agent and although the previous agent kept on telling me that my information was wrong, this person verified the information in a single go, and solved the issue for me.
So it was an issue with the agent who talked to me first and not my information.

Thanks again. 

  • Choleni's avatar
    Choleni
    MVP
    5 months ago

    Oh my goodness.... good you tried it again👍

    Glad this could be solved.

  • Maccyb123's avatar
    Maccyb123
    Expert Trustee
    5 months ago

    Glad you got it fixed. Just goes to show not every Meta rep is the same .  Choleni is a great source for advice.