Forum Discussion

zoeilly's avatar
zoeilly
Honored Guest
1 year ago

Not receiving emails regarding my Facebook or Instagram from Meta

Hello, I'm having a problem with the reception of the emails of META. I no longer receive emails from Meta (facebook, instagram...) and the phone number on my account no longer exists (I changed my phone number 3 years ago). 
I'm now asked to confirm by email or phone that it's really me when I log on to my instagram and I can no longer access it because I no longer have access to my phone number (which I can't change also on facebook) and because I'm not receiving the meta emails... 
I'm desperate... Can you help me? My mail receives all the other mails except these ones...
Meta Quest
Meta Quest 2
Meta Quest 3
Meta Quest Pro

7 Replies

    • zoeilly's avatar
      zoeilly
      Honored Guest
      1 year ago

      Oh, I misspoke. Sorry.

      It doesn't work for metaquest too because I don't receive the 6 digit code to confirm my account ...

    • SarahJayne83's avatar
      SarahJayne83
      Honored Guest
      1 year ago

      I am having the same issue. I am trying to purchase a game and im getting no pin reset emails have tried now for 3 days im also being told that my passwords i use fr facebook and instagram are wrong when they’re not. Ive put a gift card on my account but can not remember my store pin. Request reset email and nothing. Ive spoken with support changed my browser or another one nothing turned WiFi off and on phone network requested again and again no email. 

      • zoeilly's avatar
        zoeilly
        Honored Guest
        1 year ago

        It still doesn't work for me... But it's a meta problem and they don't care ahah

  • RichardEdward44's avatar
    RichardEdward44
    Explorer
    1 year ago

    Thanks for the clarification, Meta Quest Support! I’ll reach out to the Facebook and Instagram Help Centres for further assistance. Appreciate your help with Meta Quest-related matters!