Forum Discussion

Minhas1986's avatar
Minhas1986
Honored Guest
1 month ago

Price match problems

Having brought my Meta quest 3s for £289 in early November,  the item went onto sale for £249- Meta duly refunded me with £40. Since then, Meta are now selling the same product for £209 via my xbox account for £209. The price match has been rejected. 

Since i have 60 days to process a return, I've been asked to post back my item, receive a refund and then repurchase a brand new headset. This for me is a significant waste of time and resources for all parties concerned- particularly when Meta can simply refund me £40 to align.

I've contacted support who said no manager is available for escalation and to comment on the forum for further help. Help please :)

3 Replies

  • Choleni's avatar
    Choleni
    MVP
    1 month ago

    Hi Minhas1986​ 🙂

    Minhas1986 wrote:

    I've contacted support who said no manager is available for escalation and to comment on the forum for further help.

    This is kinda funny, isn't it?

    How can a community forum help you to get your money back?

    I think if support refuses the refund, you have no other option than to return the device and buy a new one at a lower price... or just do without the money.🤷‍♀️

    • Minhas1986's avatar
      Minhas1986
      Honored Guest
      1 month ago

      Indeed- just seems rather strange that I have to jump through loops! I agree- Really strange to suggest the forum for support/escalation but thought why not!

      • Choleni's avatar
        Choleni
        MVP
        1 month ago

        Yes, why not....nice to have you here Minhas1986​ 🙃

        Actually, support often directs users to forum and pretty often the community can help.
        But when it comes to money.......