Replacement controller
Hi
anyone else been waiting a ridiculous amount of time for a replacement controller
been waiting now over 2 months , customer service aren’t helpful at all
just keep getting robbed off with different excuses
Forum Discussion
4 Replies
Oof, I feel this. At this point the RMA process should come with an achievement badge for Inhuman Patience (Legendary Tier). Two months is wild - you're basically doing a side quest that never ends. Customer service really needs to stop speed‑running the "new excuse every time" category. Hopefully your controller arrives before the next generation of headsets does. Hang in there - you're not alone in the RMA waiting room purgatory.
Meta RMA Endless Waiting I need help | Meta Community Forums - 1345257
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RMA no updates for over a month | Meta Community Forums - 1336302
The latest is they have no stock , yet you can purchase one as it claims “in stock” , different departments, I get it ,but help us out here
They may have new controllers in stock, but my understanding is that they only send refurbished units for warranty replacement. As Meta don't repair the controllers themselves, I guess they have to outsource the repairs. They seem to have a constant shortage of refurbished controllers, and they seem to take a lot longer to replace than the headsets themselves.
I had heard that , but I couldn’t get a straight answer, that frustrating, no one seemed to know what was going on , I’ve basically been told to stop contacting meta and just wait
