Forum Discussion

applebottomjeans.285879's avatar
applebottomjeans.285879
Honored Guest
11 days ago

Serial number gone off headset

I own a quest 2 and recently, I decided to play on my pc. The issue is I need to log into my Meta account which I do not have access to. Its my friends email and I was never given the password or access to the email. I tried to find my serial number on the side but my headset is so old it does not exist! I need someone to tell me others ways to change the email so I can use my PC to play VR games.

Email Access
issue
Meta Quest 2
serial number

1 Reply

  • steve_40's avatar
    steve_40
    Consultant
    11 days ago

    You could try contacting Meta here and see if they can help you about changing the email.

    Otherwise, you will need to create your own Meta account with your own email. Then factory reset your headset and set it up with your new account. But you will lose access to any paid games that were on the old account.