starting to get tired of the occasional, progressively worsening customer service experiences

https://share.icloud.com/photos/040iuky1w8hscBQGX4RoFoy3Q

i want to be clear that the quest pro has been among my favorite purchases ever. i’ve posted here about about how comfortable it is, ive bragged on its utility in productive taskflow to countless friends, family, and strangers, and out of sheer respect for the craftsmanship and care put into its design, i’ve given very detailed reports on bugs so that it can improve with what i conceive to be greater ease. 

as for the contents of the icloud link: i wont sugar coat that either: im disgusted by the way issues get glossed over. they ask, you tell them, and they pretend you never told them what was wrong among other things displayed here: https://share.icloud.com/photos/040iuky1w8hscBQGX4RoFoy3Q (same folder as above)

if they lose their jobs: so be it. they should do jobs that make them happy. not whatever this became