Forum Discussion

Scaramoosh's avatar
Scaramoosh
Protege
5 months ago

This product has THE worst quality control....

I bought a Quest 3 and it had dead and even a bright pixel right in the middle of the screen. So I bought another one and the same problem :/ eBay had a recent event of £75 off and so I bought another one and I picked it up out of the box and noticed the sound of something inside the headset, so I shook it around and there is a rattle in there with something getting stuck in the fan.

Like.... Can't you guys make headsets without faults? 

6 Replies

  • Maccyb123's avatar
    Maccyb123
    Expert Trustee

    You're either the unluckiest person on the planet or you got ripped off on eBay. I reckon you got ripped off.  Only buy from trusted sources.

    • Scaramoosh's avatar
      Scaramoosh
      Protege

      eBay isn't just buying used off of people, there are official stores on it selling new..... I just buy from eBay cause they always have offers no other site selling the headset does. 

      • Choleni's avatar
        Choleni
        MVP

        Hi Scaramoosh​ đŸ™‚

        You're right, you can also buy new products on eBay, but...
        ...that's not an authorized Meta Quest dealer.

        You risk having no warranty, even if you bought a new device, if you don't buy it from an authorized retailer.

        It's better to buy from one of these stores.

        Stores that sell Meta Quest

  • Maccyb123's avatar
    Maccyb123
    Expert Trustee

    There's no way 3 devices in a row were faulty. You were scammed for sure.  Getting one broken one brand new is just about impossible, though not totally impossible if the package was kicked around like a football ......but three?  No chance. I smell bs from the seller....or you đŸ˜‰

    • Scaramoosh's avatar
      Scaramoosh
      Protege

      https://streamable.com/okwja8

      Brand new and sealed and you can see it clearly hasn't been used before and the box is in good condition.... Just broken. 

      And I still have a picture of one of the brand new units I bought with a dead pixel, but not of the bright pixel as I deleted them all after getting a refund from the store. 

      https://ibb.co/fVH3p2F9

      Just poor quality control from Meta and nothing to do with being scammed. How can an officially sealed box be a scam?