Forum Discussion

Truffa3's avatar
Truffa3
Honored Guest
2 months ago

Warranty Policy and turnaround

I had bought a new Quest 3 headset, my 6th headset actually since the old GO.  I had the headset for 2 days.  First run there was a blurry X on the screen and white 'snow'.  I followed warranty proce...
Truffa3's avatar
Truffa3
Honored Guest
2 months ago

After several conversations with several individuals at Meta support I received a headset.  It is kind of sad...I bought and paid for a NEW headset, and it was returned less than a week after the first use and they replaced it with a REFURBISHED (USED) headset...So basically, I overpaid for a refurbished headset...so long as it works, I guess I should be happy I do not have to deal with customer service again.

Choleni's avatar
Choleni
MVP
2 months ago

Hi Truffa3​ 🙂

I completely understand your frustration.

Unfortunately, those are the warranty terms... not just for Meta.☹️

If you have problems with a device immediately after receiving it, it's better to return it, get a refund, and buy a new one... rather than using the warranty.