Forum Discussion

mizuti1150's avatar
mizuti1150
Honored Guest
10 days ago

この画面から動かせない。コントローラーの電源は入っているけど、ずっと待っても表示されない

 

7 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hey there mizuti1150,

     

    We've just come across your post regarding your controllers not showing as powered on and we would be able to support you in English. We want you to have the best possible experience in the world of VR, but you are unable to move past the language selection screen. Thank you so much for the screenshot of the message you are receiving,

     

    Please advise which Meta Quest headset you are currently experiencing the issue with and follow these troubleshooting steps:

     

    • Remove any unsupported third-party accessories that may affect power, battery fit, or controller detection. For example, rechargeable grips, controller covers, etc.
    • Replace the controller batteries with a fresh ones.
    • Check the LED status (blinking, solid, or no light at all)

    Looking forward to your response, as we want to get you back into the Metaverse as quick as possible! 

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager

        Hi again mizuti1150,

         

        Thank you so much for advising that you are using a Meta Quest Pro headset. Please be advised we would only be able to assist you in English.

         

        Could you please clarify if you have followed the mentioned troubleshooting steps? If you have and they have not resolved your issue, then please send us a private message. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.