Hi gramvrc 🙂
Yes, that sounds like a manufacturing defect.
You can reach out to support via email, chat or WhatsApp here:
Good luck🤞
Hi again gramvrc,
We're just checking in with you and wanting to inquire if you are still experiencing issues with the display of your Meta Quest 3 headset. If so, then please send us a private message by selecting our name to get to our profile page, or clicking here. Then, click "Send a Message" to privately message us!
Don't forget that you must be signed into the community first to send us a private message.
We are looking forward to hearing from you soon!
Thank you for your message.
I contacted the support team, and we've arranged for a replacement.
I look forward to receiving the replacement item.
Thank you to everyone who showed concern😊
Hi gramvrc,
We're thrilled to hear you've been in contact with our support team and a replacement for your Meta Quest 3 headset has been arranged.
Should you have any other questions or issues, then please don't hesitate to get in touch!
Glad, this could be resolved quickly.
Have fun with yoir incoming headset🙂
The replacement unit has arrived. The issue with the right screen has been fixed, and it is now functioning normally.
However, a strong perfume-like odor was deeply ingrained in the silicone area around the lens. I tried deodorizing it for a full day, but it had absolutely no effect.
I purchased a brand-new product, yet received a refurbished unit with the previous user's scent attached. It is completely unusable.
The time constraints of pickup and delivery, the additional costs for packaging materials and deodorizers, the effort spent trying to remove the smell... I'm utterly exhausted. I just wanted to try VR.
I am grateful to the community members and the support team.
Thank you so much.
Unfortunately, the warranty terms state that you might receive a refurbished unit.🙁
Normally, in a case like yours - when you're having problems right after receiving the headset - I would have suggested simply returning it to the place where you purchased it and getting either a new one or a refund to avoid getting a refurbished unit.
But you've already tried that without success... It's not as easy to return purchases in Japan as it is in other countries, right?
I hope the smell goes away and you can finally enjoy VR.
If not, you'll have to contact support again and tell them that the Quest is unusable due to the smell.
I'm really sorry you've had such bad luck.🙁
