Forum Discussion

sha09dy1's avatar
sha09dy1
Honored Guest
6 months ago

: "The Meta Quest 2 again

screen moves/jitters nonstop after working fine for a few minutes. Sometimes it stops, then the screen shrinks like a glitch and starts moving again

3 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    6 months ago

    Hey sha09dy1,

    We know bugs like this can really stop you from being able to lock in, so we're here to help!

    First of all, please perform a hard reboot on your Quest 2:
     

    1. Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
    2. If the boot-up sound is not heard:
      1. Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
      2. Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
      3. Use the volume buttons on your headset to highlight Yes and press the power button.

    If that doesn't help, we'd recommend you Clear your Boundary History (Settings > Environment setup > Boundary > Clear boundary history.)
    You can also Clear your Physical Space History. 

    Press Meta button/ Oculus button on your right Touch controller to pull up your universal menu.

    1. Select Library, then select Settings.
    2. Select Privacy and safety then select Device permissions.
    3. Select Clear next to Clear physical space history.

    If your display is still moving about after that, just send us a DM and we'll help you investigate this further.

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

    • sha09dy1's avatar
      sha09dy1
      Honored Guest
      6 months ago

      Hello, I have tried all methods and reset it from time to time. Is it possible? 7The problem is that there is no maintenance in my region, Saudi Arabia. I spoke with customer service and told them that the warranty had expired. I have no problem paying money to repair it. They told me that there is no coverage for my region. I hope that you can find a solution for me.

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        6 months ago

        Hi there,

         

        We get that you have already reached out to our customer care and haven't been able to get a solution for your stuttering display. Further, as you mentioned, we'd like to inform you that at this time, Saudi Arabia isn't a supported country for repairs or warranty.  If you think that further troubleshooting is required in order to fix your display, we can surely help with that. Please reach out to us here so we can help you out with this. 

         

        Awaiting your response!