Forum Discussion

idkbrooski's avatar
idkbrooski
Honored Guest
8 months ago
Solved

4 Serial Numbers and none working?

So this usually started because i had a trial of Green Hell with 30 mins left, Quest 3s told me - No, You dont have any trial time left.
Then i wanted to go Meta Support like it told in the Popup to maybe become my real 30 Mins playtime - No, Give us your Serial Number/Order ID/or Email you bought it with.
Now i have 4 Serial Numbers, One is on the Headset, then the Controller Ones, On my Box are 2, One on top of another. None of them worked in the Site where i should put them in, Order ID No idea because i got mine off Amazon from META. No Idea what to do now

factory reset
Headset
Meta Account
Meta Quest
Meta Quest 3
quest 3
quest 3s

6 Replies

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        8 months ago

        Hey there,

         

        Saw your post and wanted to help!

        The best course of action is to move this conversation over to PMs so we can gather the information needed so you can go back to enjoying the Metaverse, as this way you don't need to find the serial number and get in touch with us straight away! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.


        Next, click "Send a Message" to privately message us!


        Please remember, you must be signed into the community first to send us a private message.