Forum Discussion

Derby77's avatar
Derby77
Honored Guest
27 days ago

A bug that prevents me from creating a meta account with my Oculus 1 account.

 

So, I haven’t played my Quest in a few years and I have lots of games in my Oculus Account that I want to play, however, since turning my VR back on, I was prompted to do an update and when I did that, I dug myself into a rabbit hole that I cannot find my way out of. It keeps telling me that I need to setup a Meta Account using my Oculus Account login information. It then gives me the message to take off the headset, use my mobile device to go to “meta.com/setup” which I did. When I get there it tells me to just simply login to my Oculus Account via FB, Instagram, Email. I attempt to create an account with my email and then it prompts me to use the facebook option instead. When I go back and try that, it eventually asks me for an email to create this new meta account. I type in my email only for it to tell me to go back to the begining try again with this message "This email is associated with an existing VR account. To move your existing VR apps and info to a new Meta account, go to meta.com/websetup and log in with your Oculus or Facebook account.". This is a loop I can't escape. All I want is to merge my old oculus account to a meta account so can play my old games.

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    27 days ago

    Hey there,

     

    We saw your post on the forums and wanted to lend a hand.

     

    Coming back to VR is always exiting as there always something new, but when you're coming back and trying to make a new account that keeps refusing to be created isnt ideal, especially when you're looking forward to playing all your favorite games in the Metaverse!

     

    We would love to provide you with the support needed so you can enjoy your games worry free. It looks like the only thing that needs changed would be the email address, after that's changed the account can be made with no issues! The reason you cant use the same email as before is because it's still linked to an Oculus account and that's stopping and account creation with that specific email.

     

    If you need any further assistance please don't hesitate to get in touch with us privately as we would love to provide more assistance! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

     

    Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community first to send us a private message.


    We hope to hear back from you soon!