Forum Discussion

brain_cain3's avatar
brain_cain3
Honored Guest
3 years ago
Solved

Accessing downloads from Oculus Quest 2

Hi everyone,

I’m very new to the oculus quest (I’m actually using it as a part of a study). I’m having issues accessing downloads I got from the browser on oculus quest. They won’t open up and I need that information. I was hoping I could access it from my phone or computer through syncing. Is this possible?

Thank you,

Nadia Jurkovic 

downloads
Headset
  • MetaStoreHelp's avatar
    MetaStoreHelp
    3 years ago

    Hey there brain_cain3! You should be able to access your downloads directly from your Oculus Browser, so we understand how this could be concerning. It's always a good idea to make sure that your permission settings are configured to your preferences. After you've checked your settings, you can access your Oculus Browser downloads from the Oculus Browser menu, and also from the Files app! The Files app will also allow you to sync data from your Quest 2 to your companion app. Any synced data can be accessed on your companion app!

22 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    3 years ago

    Hey there brain_cain3! You should be able to access your downloads directly from your Oculus Browser, so we understand how this could be concerning. It's always a good idea to make sure that your permission settings are configured to your preferences. After you've checked your settings, you can access your Oculus Browser downloads from the Oculus Browser menu, and also from the Files app! The Files app will also allow you to sync data from your Quest 2 to your companion app. Any synced data can be accessed on your companion app!

    • Kyara_Ruri_TF2's avatar
      Kyara_Ruri_TF2
      Honored Guest
      2 years ago

      I tried to follow this but it's still seeming not to work, perhaps the .zip file is what is my issue here, could you add to this?

       

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        2 years ago

        Hey Kyara_Ruri_TF2! Not being able to view the files you want can certainly be disheartening. We don't want that for you, so let's see what we can do to get you viewing the content you downloaded. We agree that the file type likely won't save properly. If you're able to get a uncompressed version of the file downloaded onto the headset, it should then show up in the Files app. Some accepted file types are MP4, MOV, M4V, etc. 

         

        Hope this helps! If you have any further questions or concerns please let us know, we'll be happy to help out! 

    • john_quest's avatar
      john_quest
      Honored Guest
      1 year ago

      Hey MetaStoreHelp ! Thanks for the info! I'll make sure to check my permission settings and access my downloads from the Oculus Browser menu and the Files app. Appreciate your help!

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        1 year ago

        Hey there, john_quest. No problem at all! Do let us know if any further assistance is needed. We'd be happy to continue working with you!

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        1 year ago

        Hey there, @Elmo_is_Number_1, we see that you're having issues looking for the Files App on Quest 2. We want our users to be able to access their files whenever they want!

         

        Please bring up your Universal Menu by pressing your Menu button, open your app panel, and select files. Clicking on Files will launch the Files app for you. Here, we have an article that walks you through the steps as well. 

         

        Please let us know if you were able to launch it. We hope to hear back from you soon! 

  • Mr_Monko's avatar
    Mr_Monko
    Honored Guest
    2 years ago

    i tried to open a file in the files app and it didn't work it was discord

     

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hey guys! This is not what we like to hear. We know how important it is to be able to access those important files. You should be able to access your downloads directly from your Oculus Browser, We would suggest making sure that your permission settings are configured to your preferences. After you've checked your settings, you can access your Oculus Browser downloads from the Oculus Browser menu and also from the Files app! The Files app will also allow you to sync data from your Quest 2 to your companion app. Any synced data can be accessed on your companion app! Mr_Monko The file type likely won't save properly. If you're able to get an uncompressed version of the file downloaded onto the headset, it should then show up in the Files app. Some accepted file types are MP4, MOV, M4V, etc.

      I hope this information helped, and please feel free to reach out to us any time. We are always here to help.

      • AdamRexxx's avatar
        AdamRexxx
        Honored Guest
        2 years ago

        You just keep saying the same thing over and over, when we're telling you it's not working. Don't bother saying for a fourth or fifth time to check your preferences, there isn't even anything in preferences that relates to this. So instead of just writing some generic thing off the top your head that doesn't even apply, could you maybe actually look into it and give some customer service?

  • BeardedClamm's avatar
    BeardedClamm
    Honored Guest
    2 years ago

    Im having this exact same issue. I download sidequest app and I cant open it up inside the metaquest browser or the files app in the headset. It doesnt show up as an application. The icon for the download shows up as a piece of paper not the sidequest.exe icon. Not sure what to do here?

  • DownunderGrumpy's avatar
    DownunderGrumpy
    Heroic Explorer
    2 years ago

    Use the ADVANCED installer to get Sidequest on the PC.
    Sideload Amaze File manager.
    It will show up under 'unknown sources' in your app library.
    If you require access to archives, like ZIP you can try Solid Explorer to get more advanced features.

    Accessing download is relative - like WHAT did you download ?
    A video clip for example would just play when you click on it, a PDF might not open at all and archive certainly won't work without additional apps.
    Just because you can download things does not mean Meta provides what is required to actually open and use the downloaded files 😉

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    1 year ago

    Hey there, @potatoqueen.2022! We understand how important it is to be able to access your downloads and manage your files on your device! We'd like to look into this further with you. Can you please let us know what type of file you are downloading and where you were looking for it? Are you receiving any error messages when attempting to access the files? We look forward to hearing back from you!