Forum Discussion

Toast0982's avatar
Toast0982
Honored Guest
6 months ago
Solved

Account age verification issue, not listed on support page, MY ACCOUNT IS IN DANGER.

(ACCOUNT IS IN DANGER) HERES THE EMAIL THEY SENT ME:

"Hi Ali, To make sure you can keep using this account, we'll need you to show you're 13 or older, or ask a parent to get you into an account meant for someone 10-12. Be sure to take action by July 7 or this account will stop working and you'll lose access to apps and games."
i did the payment verification, it worked, then it told me give device code (i have a quest 3) i put on my headset, started it up, logged in, nothing on my screen, then i refreshed the device code page that didnt do anything so i clicked "not you?" in hopes it would log me out so then i could log back in to retrigger the device code but when i logged in it took me to the account center page, i went back to the email and clicked the link again, it took me to the account center page, i dont know if my account's gonna stop working since i did the age verify by payment but not the device code and after that, and i dont know where to contact support from email or live chat so i came here for help, ive had this account since 2022, please help.

12 Replies

  • CoolTeddy17's avatar
    CoolTeddy17
    Explorer
    4 months ago

    I have had this exact same issue. I never did enter the device code, but I did enter my credit card and it got billed 99 cents in order to verify my account. 

    How do I know if my account is safe now or not?

  • Besho78's avatar
    Besho78
    Honored Guest
    4 months ago

    Both verification methods are not working properly, the country of my credit card is not listed, and uploading my ID is not working, I am 47 years old and found no justification for Meta to block my account for nothing.. daily I am sending to Meta Store support feedback about this matter but daily I am getting my account will be suspended on 29th of August… I have already purchased some apps… 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      4 months ago

      Hi Besho78, we understand you're experiencing some issues with completing the age verification process.

       

      Let's try and get this sorted for you as soon as possible. Would you mind sending us a private message so we can investigate further? To do this, please go to our profile. Alternatively, you can reach out to our wonderful Customer Support team via our website. 

       

      Hope to hear from you soon!

  • kungpaochicken's avatar
    kungpaochicken
    Explorer
    3 months ago

    Same issue. I'm almost 60 and have tried uploading my drivers license, submitted the $1 transaction to my credit card and still get these non-stop emails that have NO RESOLUTION. How is this fixed! Going to "Get support" does nothing. Safety Center says "you're in good standing" but emails say I'm about to be restricted.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      3 months ago

      Hey there kungpaochicken, we came across your post and wanted to offer some assistance. 

       

      We understand you're experiencing some issues with the age verification process. Not to worry though, we'd be more than happy to help with this. 

       

      Would you mind sending us a private message? You can do so by going to our page or clicking here. Alternatively, you can contact our Customer Support team via the website. 

       

      Hope to hear from you soon!

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      3 months ago

      Thanks for getting back in touch kungpaochicken. 

       

      We completely understand that you're keen to make sure that everything is in order with your account. 

       

      We'd be more than happy to look into this for you. In order to take a look at your account, we need to gather some personal information. For data protection purposes, this cannot be done publicly. This is why we've asked you to send us a private message or get in touch with our Customer Support team. 

       

      When you get to "Contact Meta Store" on our website, please log into your account. Once logged in, you will be able to contact our Customer Support team. From here, they will be in contact with you via email. 

       

      We hope that provides some clarity. 

       

      Hope to see you in the Metaverse soon!

  • kungpaochicken's avatar
    kungpaochicken
    Explorer
    3 months ago

    That "here" link takes me to "Meta Store Help" and the "website" link takes me to  "Contact Meta Store". There is no "Customer Support".  I've spent weeks going in circles. I don't know why this is so hard to resolve. I've provided my drivers license, my email, my credit card number, my birth day, home address - what more can you want? Why can't we email? Meta emails me every other day.