Hi Mr7Pieces,
Thanks for reaching out, we want to get you visible to your friends again as soon as possible. Here is a handy guide that should help you access your privacy settings and resolve this.
In regards to your serial number can you double check you are using the correct one, you can find out where to find it here.
If this doesn't resolve the issue please feel free to contact our 24/7 support team and they will be happy to help!
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