Account being deleted 9 days before son turns 13 – Need help

Hi everyone,

I urgently need help and hope Meta staff are monitoring this forum.

The situation:

• My son (12) has a Meta Quest account
• He turns 13 on April 17, 2026
• His account will be deleted on April 8, 2026 according to the notification – 9 days too early

What happened:

• Two weeks ago, I successfully linked his existing account with parental supervision (13+)
• It worked initially
• Now I received another deletion notice
• The invitation link method no longer works
• The account has purchased games and credit balance

What I need:

1. Extension of deletion deadline by 10 days (until after his 13th birthday)
2. Or: Transfer of purchases/credit to a new account
3. Or: Clarification if a supervised 10-12 account can be converted to 13+ on his birthday (without losing data)

The support problem: I cannot find any way to contact Meta directly. No chat, no form, nothing. Is there an official way to contact Meta Support directly?

Has anyone had similar experiences? How can I reach Meta before the account gets deleted?

Thanks in advance!