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PricklyBurmese620's avatar
PricklyBurmese620
Honored Guest
5 months ago

Account cannot be logged in

I unknowingly enabled two-factor authentication on my quest account. Now I need a second level of authentication when I log in, but I don't know what it is. Now I can't log in. I don't know how to solve it. I can't contact META official customer service. I contacted someone who seemed to be official but they ignored me. How should I solve this problem urgently?

 

 

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hi there,

     

    Thanks for posting into our forum. We see you're having issues accessing your account due to losing the 2FA on it, and we'd like to try and help out!

     

    Would you mind sending us a DM? To do this, please select our name to get to our profile page. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Looking forward to hearing from you!