Forum Discussion

frjafopa's avatar
frjafopa
Honored Guest
5 months ago

Account Problem

Hello my name is Francisco Fonseca I am a videogame developer. The reason of this post here is to try to contact human support from Meta. My account has been banned for no reason and after google a bit I noticed the Meta AI went crazy with mass bans.

I am obviously not a bot I sent my ID and a video of my face and still got rejected. I've tried to create other accounts but they get Insta-Ban.

My Account Data:

My account prophile is: https://facebook.com/frjafopa and my page is: https://facebook.com/rookgaardtales 

It's been weeks trying, sending reports but no help at all. I've invested a lot of money in Facebook adds for my page and now all is lost, all my followers, the photos, memories, 5 years of my page, so sad.

All I can hope now is that this post reach meta human support somehow and help me get my account back.

Thank You for reading and help me report it, if u got the chance.

Facebook
Meta Account

4 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hey frjafopa,

    We can see you're having some problems with your Facebook account. While we know how important your account is to you, here at Meta Quest Support we deal exclusively with Meta Quest VR-related issues and don't have any access to Facebook accounts. 

    We'd recommend you follow this link to appeal the ban on your Facebook account.

    Good luck and if you have any Metaverse-related issues in the future, you know who to ask!

    • frjafopa's avatar
      frjafopa
      Honored Guest
      5 months ago

      I've done that multiple times already, but everything is A. I. I don't even get a reply. Please man, you need to help me contact someone, I seek human support for a faster resolution of the problem. I never break any community rule or used bot for anything. My page is just about an online videogame I created and I barely used my personal prophile. Please man, If I don't get my page back It's very hard to reach customers, perhaps you can call somebody who can help me? Thank You so much for the reply.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hi frjafopa 

     

    We understand how important regaining access to your Facebook account is and we wish that we could do more to assist you with this.

    The best option is to appeal your suspension through Facebook Help Center.

     

    We hope that you can find a happy resolution to this problem!

     

    Best wishes,
    Meta Quest Support

    • frjafopa's avatar
      frjafopa
      Honored Guest
      5 months ago

      I did appeal the ban long time ago, they asked for a video of my face and my ID card, but still the automated system rejected me. This is obviously an error. Can you please help me contact someone? Maybe someone from Facebook Support that can manually check my case? Please, at least give me some hope this service can't be this bad.