Forum Discussion

FknTag's avatar
FknTag
Honored Guest
8 days ago

Account restricted due to several violations...

I own a quest 2 and recently purchased a used quest 3s from a friend.

Ive rarely used either since buying them as I was hit with motion sickness.  Also had spine surgery in April and list my mobility. 

Mainly I've been buying games and collecting interesting Free ones.

Today I opened the meta app and accidently clicked on something and a popup stated that:

My account was restricted due to several violations against their conduct in Vr experiences policy. And can't access world's. And to check my email for further details.

Checked email, spam folder etc. Ive never received an email about any violations nor anything else.

Ive never entered any worlds and only briefly played a fishing game i purchased. Tops I've played nor more than 10 to 15 minutes. That's it.

How to I get this rectified and see the violations that occured and when? Im beginning to think my account was hacked.

Help!!!

Meta Account
Quest 2
quest 3s

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    8 days ago

    Hey there, we came across your post and wanted to offer some assistance. 

     

    We completely understand you're keen to get back into the Metaverse. 

     

    You've mentioned that you received a notification stating that your account had been restricted, however, you cannot find an email regarding this. 

     

    We'd be more than happy to take a look into this for you. Would you mind sending us a PM so that we can gather some more information? To do so, go to our profile page or click here.

     

    Hope to hear from you soon!