After using the Quest 3S referral code, only the referring account does not receive Meta credits.
【Environment】
・Device: Meta Quest 3S
・Referral Type: Headset Referral Program
・Region/Store: Japan
【Situation】
・I own two Meta accounts.
- Account A: The account I normally use on Meta Quest 3
- Account B: An account with no headset usage history
・After logging into the web version with each account to check, the “Referrals” tab was only visible on Account A.
・Therefore, I determined Account A was the account capable of issuing referral links and sent my family a Quest 3S referral link from Account A.
・My family member clicked that referral link, created their own Meta account, and completed the Quest 3S setup.
・After setup completion, Meta Credits were correctly awarded to the family member's account.
・However, Meta Credits were not awarded to my Account A, the referring account.
[Confirmed Details]
・Confirmed the family member used my referral link.
・Re-logged into both the Meta Quest app and browser on Account A and checked the Wallet/Credit balance, but no referral credits were displayed.
・Should not have forgotten to use the referral code or sent it from another account.
【What I Want to Know / Consultation】
・In this situation where “only the referred party received credits, not the referrer,” are there any possible causes?
・If there is a delay in reflecting referral credits, what is the maximum waiting period?
・If this is a system issue or requires manual intervention, please advise which support channel to contact and what information I should provide.
