Forum Discussion

Sneakygloworm's avatar
Sneakygloworm
Expert Protege
4 months ago

Age Authorisation one shot

Hi All,

 

I had an email asking to verify my account by 2nd of August (or it would be locked) which involved me clicking a link and verifying I had a bank account by depositing 99p. It then asked me to switch on the headset (I was doing this all from PC) and copy down the set of numbers that would appear in the headset. 

There were none there and it didn't make it clear which headset to switch on (I have 3 meta headsets) so I just assumed any one would do. 

 

So I quit the verification process and started again but all the link did was take me to the Languages page of the accounts centre. 

 

I cannot stand these draconian practices and this will be my last Meta headset. My wife had her account locked as she never saw the email and we could never get it unlocked again losing hundreds in software which has taken over a year to replace. 

I have asked Meta support for help but they don't really seem to understand my issue. 

Any help or pointers to point me in the right direction to authorise the poxy account would be appreciated. 

 

2 Replies

  • Shadow4x4's avatar
    Shadow4x4
    Honored Guest
    4 months ago

    this happend to me when i tried verifying my age and i didnt have to even do anything with a code so i can help but you might not get locked out now keep checking for another email and try doing a hard reboot (hold down power and volume down button for 10-12 seconds or longer and use volume buttons to choose an click power button to select) and that may fix it or sideload the update with boot menu which is what i just explained

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

    Hey Sneakygloworm,

    We know it can be stressful when you aren't sure if your account has been successfully verified or not - we'd be more happy to look into this for you!

    Just send us a private message and we'll take a look on our end. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.