Forum Discussion

CoolTeddy17's avatar
CoolTeddy17
Explorer
6 months ago

Age Verification by Payment

I just recieved an email stating "Take action on this account by August 22 to keep using it".

I followed the link and chose to verify by payment. Payment went through successfully, but then it asked me to obtain a code from my quest to complete the process. I put on the quest, and no prompt came up to allow me to complete the process. 

Having missed this step, will my account still be locked out on August 22nd despite my card being charged to verify my ID? What else can I do other than scour the very unhelpful support site?

3 Replies

  • Mazing's avatar
    Mazing
    Expert Protege
    6 months ago

    It might be asking for the device pairing code. You can get it from Settings > General > About.

  • CoolTeddy17's avatar
    CoolTeddy17
    Explorer
    6 months ago

    I don't have the option to re enter that code though. So I don't know if my verification was approved. And I am unable to go through that process again. My fear is that come August 22nd my account will be locked despite entering my payment info. Anyone know what will happen? Can someone from Meta please contact me.