Forum Discussion

dredgeho2's avatar
dredgeho2
Protege
4 months ago

Air Link will not connect.

Air Link will not work with wifi or with the cable. 

I've rebooted, i've reset the entire quest 3 to factory defaults, i've repaired the oculus link software, still nothing.  When I have the headset turned on the oculus link software will freeze and never open only showing a logo screen.  The same is true with the AirLink without cable.  It will show the fancy oculus scene and then go to the black screen and have a white 3d logo and the entire quest 3 is then bricked/frozen and needs to be rebooted. 

 

What the heck did you guys do? Are you doing this on purpose? 

air link issues
Headset
PCVR

3 Replies

  • dredgeho2's avatar
    dredgeho2
    Protege
    4 months ago

    I'd like to add that I'm trying to develop apps for the Quest 3 but every single turn there's an issue.  This issue will not allow me to even test my product.  What is going on at Meta?  I tried using support but it's so spaghetti that I can't even figure out how to send a message to them. Complete lack of surprise there.   

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      4 months ago

      Hey there!

       

      Thanks for reaching out about the air link issues that you've been running into with your Quest 3. 

      We at Meta Store Support would be happy to take a look into this for you, and help you find a solution to the problem.

       

      Firstly, if you have any problems with contacting our support team, they can be reached via Private Message on this community forum, or through our official Meta Quest Support site- you will need to click on a few options detailing the problem, and it will put you in touch with our support team.

       

      We also have a Developers Hub that might be of assistance to you with your app development if you haven't already had a look into it- Meta Quest Developers Hub

       

      Now regarding your air link issue, as you have already tried a variety of troubleshooting previously, we would suggest trying the following to see if it improves the problem for you.

       

      • Check network using RouteThis Helps

      As Air Link is broadcasting all information for the PC and Quest headset through Wi-Fi, it is crucial to investigate any network conflicts. RouteThis is setup to check potential issues specifically with the headset and your connection. 

       

      Please let us know how you get on, and we will be able to assist you further if needed.

       

      Thanks very much.

       

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      4 months ago

      Hello,

       

      We just wanted to reach out to see if you've had any success with resolving this issue?

      Please let us know if we can help you further.

       

      Thanks!