Forum Discussion

mr_robot18's avatar
mr_robot18
Honored Guest
6 months ago

App logos and images does not show up on Quest 3

For a long time there was not such a problem. About 3 months ago after a software update, this happened. I thought maybe it was a bug, waited for couple of new updates hoping for a fix but still after many updates it remained same. When i am connected to Wifi, app logos and images disappear. When i turn off wifi or use a VPN on my router, logos are instantly loading and everything works fine. I kinda thought it was like a regional restriction but my friend which has a Quest too, doesnt have any problem like i do. 

 

6 Replies

  • mr_robot18's avatar
    mr_robot18
    Honored Guest
    6 months ago

    I also did a factory reset 2 days ago but it didnt change anything. I dont know what is the problem.

  • steve_40's avatar
    steve_40
    Honored Visionary
    6 months ago

    When i turn off wifi or use a VPN on my router, logos are instantly loading and everything works fine

    Sounds like your ISP or DNS might be blocking some of Meta's servers. Could you try changing your DNS server in your headset or router wifi settings to a public server such as Google (8.8.8.8 and 8.8.4.4) or Cloudflare (1.1.1.1) then restart your router/headset and see if it helps.

    • mr_robot18's avatar
      mr_robot18
      Honored Guest
      6 months ago

      I already did try using both google and cloudflare dns on my Quest 3 but didnt do anything. Also i changed my routers dns but sadly didnt work either.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      6 months ago

      Hi there mr_robot18,

       

      We noticed your post and would love to lend a hand, from what we have seen you have already done an extensive amount of troubleshooting for this already.

       

      Thankfully there is a tool which may be able to help determine the issue you are experiencing, if you download the RouteThis Helps app, it will scan your network and show any potential issues with troubleshooting.

       

      Give this a try and if you run into any issues, please don't hesitate to get in touch with us.

       

       Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

      • mr_robot18's avatar
        mr_robot18
        Honored Guest
        6 months ago

        I installed and ran the app. In the review part it said because of a mesh wifi, sometimes devices cant decide which node to connect. But i had already disabled mesh for my Quest 3 and manually selected a specific node to connect. Also i choose only 5 ghz frequency for connection.