I've got a brand new Quest 3s and I noticed when playing music on spotify at 50% or lower that there is a crackling sound on the beat, tried youtube and it's the same. quest is up to date, i've tried powering off, restarting numerous times but still the same. My daughter also has a new quest 3s and i had a quick check and that's the same too. is this a common fault, software or hardware? can it be fixed?
I have the 3s also but I don't have the issue.. I have heard that others have it though.. It might be a hardware issue but it might be software too. Though it happening on two headsets makes me think it might be a bad batch. I did see one solution where the user backed up everything, as you should, and factory reset his headset and it fixed it. It's a bit of a pain in the a?? but might be worth trying it on one of the headsets. You might be looking at replacements if it's the same. Just before doing anything make sure there are no accessories attached that might be causing a vibration in the speakers, and check the audio on a variety of apps to make sure the crackling isn't related to an app rather than the headset. It can be very annoying so good luck and let's know how you get on. 🤞🤞🍀
do you have any idea how long meta support usually take to reply, it's been 10 days since i sent the original message over to them but i've had nothing. think i'd be better off taking a different route to get help?
Hi disturbeats 🙂
Normally, if you send a PM MetaStoreHelp they are replying quickly.
Unfortunately, they have some trouble with their tools currently and PMs won't work.
Reach out to support via email, chat or WhatsApp HERE
Good luck 🤞
thanks for the reply, my 3s is just as it was out of the box so nothing interfering there, i'll hold off doing factory reset until i get a spare few hours, to me it sound like a loose connection somewhere. spotted a few more posts with similar problems but none seem to have been solved. i've messaged support but as yet no reply.
