Forum Discussion

aops's avatar
aops
Honored Guest
6 months ago

Avatar Image in 'Conexion Window' doesn`t appear

As I explained in the title, for a few weeks now my profile picture no longer appears when I turn on the glasses in the window called 'Connection' that shows the profile.

 

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    6 months ago

    Hi there aops,

     

     We understand you're currently having issues with your profile picture not appearing in the Profile window. We know how this can negative impact your overall VR experience.

     

    Please attempt the following troubleshooting steps:

     

    • Restart your Meta Quest headset (please follow this link on steps to do so.)
    • Ensure your Meta Quest software is up to date 

    To check for software updates on your Mtea Quest, follow these steps:

     

    1. Press  Meta button or Oculus button on your right Touch controller to open the universal menu.
    2. Select the clock on the left side of the universal menu to open Quick settings.
    3. Select Settings in the top right.
    4. Select General, then select Software update.

    Further information on updating the software for your Meta Quest can be found here.

     

    Should the issue persist after having followed all of the mentioned steps, then please send us a private message. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.