Forum Discussion

kdvrrl's avatar
kdvrrl
Explorer
7 months ago

Battery Charging Issue with Quest 3

I’m currently experiencing new issue: the battery is not charging beyond 30–35% for some reason.

It hasn’t been long since I received a replacement Quest 3 due to a previous software issue, and now this is happening again. I’ve already tried a hard reset, but it didn’t help. I’m also using the standard charging equipment that came with the device – nothing unusual.

In addition, I’ve found several posts online describing the exact same problem, so it seems I’m not the only one affected.

I’m honestly wondering why I keep encountering problems like this with a product of this quality.

What happens if I experience another issue after the warranty period has expired? Since this is already a replacement device and the issues appear to be related to either hardware or software – and the device isn’t even two years old – will I still receive support beyond the standard warranty in such cases?

Kind regards

6 Replies

  • Choleni's avatar
    Choleni
    MVP
    7 months ago

    Hi kdvrrl 🙂

    you are right..... unfortunately, you are not the only one having problems to charge the headset.🙁

    Some users reported that they were able to charge the headset by leaving it in sleep mode instead of turning it off.

    Maybe this work for you, too.

     

    • kdvrrl's avatar
      kdvrrl
      Explorer
      7 months ago

      i can no longer do anything because i can no longer charge it. it's at 0%. i've already tried other cables and a factory reset. it didn't help. It can't be that there are problems like this. it's the 2nd time I've had a problem with the VR glasses. Then, after a replacement, the warranty is not even extended although it is obviously a hardware and software problem. What if I get such problems due to Meta's inability. Should I just accept the damage? I haven't even dropped the VR or anything else. I'm very careful with it, but Meta's doing **bleep** and I'm supposed to take the blame. No, I definitely don't accept that. I already got new glasses from Meta because I had a software problem about a year ago and all I got was a white screen. But the warranty remains valid. I don't understand the logic behind it. New device new warranty normally.

      • Choleni's avatar
        Choleni
        MVP
        7 months ago

        New device new warranty normally.

        If you get your money back and purchase a new device, you'll be covered by a new warranty.

        A replacement device will still be covered by the original device's warranty.

        This is always the case, not just with meta devices.😉

         

        However, if you can no longer use your Quest due to a faulty update, reach out to support and be persistent....even if your warranty period has been expired.

        Get support | Meta Store 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      7 months ago

      Hey there again,

       

      Thank you for your patience whilst we got back to you.

       

      Having 2 devices that have ran into issues that needed replacements to solve is not the experience we want for you at Meta Quest. You as a customer should expect the products you pay for to work as intended for a very long time. We understand any frustration you may be experiencing with your Meta Quest experience so far and are here to help you.

       

      We'd like to take a look at the options we have available for you at this time but to do that we are going to need to provide us with your headset serial number. If you are having trouble locating it, you can use this link to help you.

       

      Locate your Headset Serial Number

       

      Once this has been provided, we will take a look at the device within our system, find out what options we have available and reach back out to continue our support with you.

       

      We hope to hear from you soon, Kemal.

       

      Thanks.