Battery Charging Issue with Quest 3
I’m currently experiencing new issue: the battery is not charging beyond 30–35% for some reason. It hasn’t been long since I received a replacement Quest 3 due to a previous software issue, and now ...
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Hi kdvrrl 🙂
you are right..... unfortunately, you are not the only one having problems to charge the headset.🙁
Some users reported that they were able to charge the headset by leaving it in sleep mode instead of turning it off.
Maybe this work for you, too.
Hey there again,
Thank you for your patience whilst we got back to you.
Having 2 devices that have ran into issues that needed replacements to solve is not the experience we want for you at Meta Quest. You as a customer should expect the products you pay for to work as intended for a very long time. We understand any frustration you may be experiencing with your Meta Quest experience so far and are here to help you.
We'd like to take a look at the options we have available for you at this time but to do that we are going to need to provide us with your headset serial number. If you are having trouble locating it, you can use this link to help you.
Locate your Headset Serial Number
Once this has been provided, we will take a look at the device within our system, find out what options we have available and reach back out to continue our support with you.
We hope to hear from you soon, Kemal.
Thanks.