Forum Discussion

Whirlpoolvr12731's avatar
Whirlpoolvr12731
Honored Guest
4 months ago
Solved

Battery

I have Charged My Meta quest 2 For a 27 or more hours and the amount of charge was 15% And I don’t know what to do I have a 10 watt charge or a 20 i don't remember and i have  tried other areas in my house 
please help

battery
Meta Quest 2
  • MetaStoreHelp's avatar
    MetaStoreHelp
    4 months ago

    Hello Whirlpoolvr12731!

     

    We just saw your post about the issues you're having with charging your headset, and we’d love to help. Since it’s not powering up as expected, we’d like to offer a few more steps to get this resolved and have you fully charged up again.

    1. Attempt to charge the headset for 2 hours. The headset must be left powered off or in a sleep state during this time. 

    2. Try a different Cable/Charger; if possible, test the cable and charger (adapter) separately to determine the faulty component.

    3. Charge the headset without the facial interface. Some facial interfaces may block the proximity sensor which can impact the power of the headset.

    4. If you're using the Elite Strap with Battery or any third-party accessories that could affect charging or draw additional power, such as external battery packs, cooling fans, or similar devices, please disconnect them and try charging the headset again.

    5. Try charging from a different Source (another PC or different wall outlet).

    6. Has anything spilled on the headset?

    7. Make sure your headset is fully up to date

    8. Hard Reboot the headset

    • Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
    • If the boot-up sound is not heard, enter the USB Update Mode and select "Boot Device"

    If this doesn’t resolve the issue, please feel free to reach out to us via private message so we can investigate further and provide additional support. Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. 

15 Replies

  • Whirlpoolvr12731's avatar
    Whirlpoolvr12731
    Honored Guest
    4 months ago

     -another one it regular be at 46%  I tried to  play it was at 1% Couldn’t even play i had it charged for 15 mins

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

    Hello Whirlpoolvr12731!

     

    We just saw your post about the issues you're having with charging your headset, and we’d love to help. Since it’s not powering up as expected, we’d like to offer a few more steps to get this resolved and have you fully charged up again.

    1. Attempt to charge the headset for 2 hours. The headset must be left powered off or in a sleep state during this time. 

    2. Try a different Cable/Charger; if possible, test the cable and charger (adapter) separately to determine the faulty component.

    3. Charge the headset without the facial interface. Some facial interfaces may block the proximity sensor which can impact the power of the headset.

    4. If you're using the Elite Strap with Battery or any third-party accessories that could affect charging or draw additional power, such as external battery packs, cooling fans, or similar devices, please disconnect them and try charging the headset again.

    5. Try charging from a different Source (another PC or different wall outlet).

    6. Has anything spilled on the headset?

    7. Make sure your headset is fully up to date

    8. Hard Reboot the headset

    • Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
    • If the boot-up sound is not heard, enter the USB Update Mode and select "Boot Device"

    If this doesn’t resolve the issue, please feel free to reach out to us via private message so we can investigate further and provide additional support. Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. 

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        4 months ago

        If you're still experiencing any issues after trying the steps above, please don’t hesitate to reach out via private message by following the instructions we shared earlier. We’d love to take a closer look and help get things sorted for you.

         

        We’re here for you, and excited to hear back!

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

    Thank you for keeping us up to date! In this case we do like to continue this conversation via a private message.

     

    Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!  

    • Whirlpoolvr12731's avatar
      Whirlpoolvr12731
      Honored Guest
      4 months ago

      i just tried To play and it died ( i charged it for about 1 hour with 2,3,8 ima try 7 in a sec)

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        4 months ago

        Thanks for keeping us updated.

         

        Please remember that you can reach out to us privately by sending us a PM. This way, we'll be able to gather more information regarding your case, and let you know what your options might be.

         

        - Please select our name to get to our profile page, or click here
        - Next, click "Send a Message" to privately message us!
         

        Please remember, you must be signed into the community forum first to send us a private message.