Forum Discussion

SV4S's avatar
SV4S
Honored Guest
30 days ago

Boot looping in boot menu (USB update mode)

Dear All,

My Meta Quest 2 can't work after software update.

So reboot the device, and go into the boot menu. 

In the boot menu there was a button to change slot, I switched the boot slot from A to slot B

After switching, the system looping in boot menu (USB update mode), and can't factory reset or sideload

At the same, time slot change button disappeared from the reboot menu.

My Recovery procedures as following:

1)  
C:\platform-tool>fastboot devices
1WMHHBXXXXXXXX   fastboot

(confirm usb cable can connect to the device)

2)
C:\platform-tool>fastboot getvar current-slot
current-slot: b

(confirm boot slot has changed)

3) 
C:\platform-tool>fastboot --set-active=a
Setting current slot to 'a'                        FAILED (remote: 'Operation Not Permitted')
fastboot: error: Command failed

(try change the boot slot, but fail)

4) 

Use "Update Meta Quest software", the software can download, but installation fail with the following message:

Error installing recovery image
Please try reconnecting your device, or contact our support team.

(I have try the above with different browser and PCs)

I hope anyone can give me a help to solve the problem.

Thank You!

boot loop
factory reset
Quest 2

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    28 days ago

    Hey there SV4S,

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Thanks.

  • matthewbullweb's avatar
    matthewbullweb
    Honored Guest
    8 hours ago

    Hello, I have exact same issue and cause. Didn't see the options when picking up headset until too late. Only way to fix for me was to return to meta for a out of warranty replacement (for a fee).