Forum Discussion

stepan.417734's avatar
stepan.417734
Honored Guest
5 months ago

Boundaries always not found when putting on Quest2

Hi,

every time I take off and then put on my Quest2, it shows Boundary not found and forces me to set a new one. I'm on my work place and the surroundings don't change. I just take it off, put on the table and then put it on. This issue is critical for me, I develop VR apps in Unreal Engine, so it really takes too much time to set the boundary each time, while debugging I take Quest2 off and put on quite often. 
It started a month or two ago after some update. 
Please, help to solve this.

Thanks!

boundaries
Meta Quest 2

5 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hi stepan.417734!

     

    We totally understand how frustrating it can be to constantly set up your boundary, especially when all you want to do is focus on building your apps. Let’s see what we can do to make this  easier for you! 

     

    In most cases, the environment you are in can cause problems, so take a look at the following link for some helpful tips.

     

    You can also try the following steps:

    Clear your boundary history. Bear in mind that if you have multiple accounts on the same headset, boundary history will be cleared for all accounts, not just the account you are currently using.

    - Press the Meta logo on your right controller
    - Click on the clock on the left side of the universal menu
    - Select Settings
    - In the settings panel, select Boundary
    - Select 'Clear Boundary history'
    - Redraw your Guardian boundaries by selecting 'Adjust Boundary' from the Boundary settings menu

     

    If the issue continues, don’t hesitate to reach out, we’ll be happy to take a closer look and help you get things resolved!

    • stepan.417734's avatar
      stepan.417734
      Honored Guest
      5 months ago

      Hi, thanks, I've made all these settings, but it didn't help.

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        5 months ago

        Hi again stepan.417734,

         

        So that we can continue troubleshooting with you could you please send us a private message.

         

         Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

         

        Looking forward to hearing back from you soon!