bought a brand new quest 3 from best buy today, tried booting it up for the first time and its been stuck on the initial loading screen for an hour. tried rebooting, factory resetting, and i can't sideload a update because it technically hasn't booted for the first time. im guessing i try to return it?
Hi RottenBananaBoi​ 🙂
Yes, I would return it and get a working one.
Thank you so much for sharing your experience and for bringing this issue to our attention. We totally get it, it's so frustrating when tech doesn't work right away! It looks like your Meta Quest 3 is stuck on the initial loading screen. We totally understand how this might affect your experience, and we know how excited you must have been to try out your new device. We're here to help, and we'll do everything we can to make things better.
We can see that you have already tried some troubleshooting on your own, and we really appreciate the effort. Usually we would recommend a Factory Reset as a last resort, and if this doesn't resolve the issue, we would look into your replacement/refund options. If you bought the device from a certified retailer, please contact them to return the headset or send us a private message so we can help you with the process.
We would just ask for some information about your account and device, and then we can start the return process with you. In order to do so, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We hope to hear from you soon!
