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steve_40's avatar
steve_40
Honored Visionary
17 days ago

BUG: Meta Horizon mobile app "Device locked" pop-up error

So the Meta Horizon app on my iPhone SE (2020) got an update today (v364.0.2.18.265), and now it keeps randomly popping-up the error "Device locked. To allow your headset to share information with this device, put on your headset and enter your passcode."

Well, my nearest connected headset doesn't even have a locking passcode set! 😠

Also, we have two headsets managed by the mobile app. The annoying popup doesn't even identify which device it is referring to! 😠

My daughter's headset has a locking code on my primary account, but not on her account. However, it was asleep on charging and too far away, thus appearing as "not connected". So that shouldn't be the issue either.

I did a Google search for the above error message and nothing at all was found. Zero. I guess it's a new "thing". Thanks Meta 😠.

I tried fully powering both headsets off and on, restarting the phone and logging out and back in to the app, but the bug persists.

I've reported the issue to Meta via the mobile app.

Anyone else having this issue?

 

 

5 Replies

  • steve_40's avatar
    steve_40
    Honored Visionary
    9 days ago

    I recently updated my iPhone to iOS 26.4 but the bug persists.

    • Choleni's avatar
      Choleni
      MVP
      9 days ago

      Weird thing....... and apparently you are the only one with that issue.

      Although, I get a pop-up too....asking if I want to pair my Quest 2???

      I have that pop-up already a few weeks, so it didn't come with the latest Horizon update.

      • steve_40's avatar
        steve_40
        Honored Visionary
        9 days ago

        Yeah, everything still works, but the popup every few seconds is a pain.

  • Choleni's avatar
    Choleni
    MVP
    9 days ago

    steve_40​  

    steve_40 wrote:

    My daughter's headset has a locking code on my primary account, but not on her account. However, it was asleep on charging and too far away, thus appearing as "not connected".

    Does the message also pops up when Grace's Quest is also connected?

    I'm asking because.... for me it's the other way round. My message ONLY pops up, if my Quest 2 is nearby and connected. If the Quest wasn't found, I don't get a pop-up🤷‍♀️