Everytime I try to buy a game or anything it says I need to file an appeal and I don’t know how to and when I reach out to support they don’t help at all they ask for the same thing and after that it still says I need to file an appeal I bought a gift card and everything and I still can’t buy games.!!!
What happened that you have to file an appeal ?
Hi MrReaper3k 🙂
I assume it says something about suspicious activity and you need to file an appeal?
Unfortunately, several users are experiencing this issue.
Some have found a workaround by creating another Meta account and using it to gift games to their main account while Meta investigates the issue with their main account.
Perhaps this is an option for you as well?
I have the same issue, how do I got about raising an issue about it with meta
Did you ever figure this out? It’s doing the exact same thing on ours
Did you ever get your issue resolved? I'm having the same problem. My wallet got locked on the 18th when I tried to purchase a game. I've done all the steps and I've been emailing with customer support. Still no access
im having the same issue. I have been in touch with customer support and waiting for them to get back to me. We used the wrong pin to buy a game and it has locked us out.
SillyBarracuda551 what other steps have you tried
I filed an appeal, when that took forever, I messaged customer service. They made me verify a bunch of info but said they would have to send my complaint to someone higher up. The day before Christmas I received multiple emails saying my wallet was again available but it's not. I've replied to the emails, done everything they suggested. They still don't have my wallet unrestricted. This is the response I get now and I haven't heard anything else for a couple days.
Greetings from Meta Store Support.
Thank you so much for your continued patience and understanding as we work to resolve this matter for you. I appreciate you for reaching out to your financial institution regarding the purchase issue.
We are actively reviewing your situation and require a little more time to coordinate with our internal teams. We’re taking this extra time to ensure we provide you with the most accurate and effective solution possible.
Please be assured that your case is being actively monitored, and your satisfaction is our top priority. We recognize how important this is to you, and we are dedicated to supporting you every step of the way.
We will reach out to you directly via email the moment we have a definitive update or a next step ready for you.
Thank you again for bearing with us.
That's a robot reply, not a human. Good luck. Hope you have a good resolution... 🤞🤞
So nobody has a fix for this and meta is just screwing everyone? I haven’t bought anything and struggled just to be able to add my card. And once I finally did it won’t let me buy anything??
Hi ShatterDaddy 🙂
Reach out to support via email, chat or WhatsApp HERE
Reading this blog post might also help.
Meta store error fix: Request could not be completed
