When ever I go in to change the accounts to my new phone number it keeps sending link to old number. It is saying the old number is a WhatsApp number. If anyone has a work around it would be great. Don’t want to lose the accounts or whoever has the old number take the account.
Hi, BrandWheati
We can help you get this changed so you can have the correct mobile number linked to your account.
So that we can do this, could you please send us a private message so we can gather some details from you.
Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Hope to hear back from you soon!
Hey MetaStoreHelp META I am also having a similar issue, I sent you a message privately already.
Hi DeepWorksDev 🙂
It's better you contact support via email, chat or WhatsApp HERE.
Currently, sending PM MetaStoreHelp doesn't work.
Hello. The manager of Meta,
I'm currently facing a problem. I can't log in to my original account ***@163.com. The password is correct, but I'm stuck at the step of receiving the SMS from the meta. This is because: ① I used a Chinese mobile number with +86 prefix, but I didn't receive the SMS sent by meta. Therefore, I can't log in to my initial account. ② Initially, I thought it was a password issue and changed the password. Now the PIN code is also useless. Please help me. I don't want my quest3 to become a brick. I can provide any of my purchase information, orders, and detailed mobile phone number. Please help me remove the double authentication for my account.😭😭😭
[edited for privacy - this is a public forum]
你好。Meta的经理
我现在有一个困扰，我的原始账号 登录不上去了，密码对了，卡在手机号短信那一步了。因为（1）我用的是+86中国的手机号，而meta 发的短信我并没有收到，因此我无法登录我的初始账号。②最初登录不上我以为是密码问题，我就改了密码。现在PIN码也没用了。请帮帮我，我不想要我的quest3变成砖头，我可以提供任何我的购买信息、订单以及详细的手机号。麻烦帮我解除我账号的双重认证😭
Hi fastman.386757 🙂
Currently, MetaStoreHelp isn't reachable in the forum.
Reach out to support via email chat or WhatsApp HERE
And please, delete your email address from your post.... this is a public forum.
谢谢你告诉我。邮件已被删除。😵
