Forum Discussion

cycloneyt's avatar
cycloneyt
Honored Guest
5 months ago

Can’t purchase anything for security reasons!!!

I was recently trying to buy the game among us vr and it popped up a message saying I was unable to come pleat the transaction for security reasons. I would kindly ask for meta to resolve this issue. I think I have found a pattern though, every time I buy something, and then try to buy another thing maybe 2-3 days later, this message pops up. So meta, can you please give my account the ability to purchase things again, or maybe even resolve this entire issue. Thank you

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

    Hey there cycloneyt 

     

    We know payment issues can be a pain, especially when they repeat on you.

     

    In this case, we'll need to take a look at your account, which involves asking you for some sensitive information. Could you drop us a Private Message so that we can look into this for you? We'd really like to get this resolved so you can enjoy the Metaverse uninterrupted.