Forum Discussion

SoulJedi's avatar
SoulJedi
Honored Guest
5 months ago

Can’t trade in product with my warranty (HELP)

Ive been having issues with returning a controller that hasn’t been working and am trying to get a new one through my warranty. I have it until July of next year, and yet when I type in the serial number it says “this item is no longer eligible for return, refund, or replacement”

I got there through the support page, because when I try to look for my device on the website, it says “we couldn’t find any devices associated with your meta account” even though when I’m on the actual quest app everything works fine and is detected. I’m so confused and a little annoyed that brand new my controller just stopped working even after replacing batteries, pairing and unparing, ect. And that despite that I can’t even get my promised replacement.

 

question
support needed

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hey SoulJedi,

     

    we'd love to help you out with this and sort out the issue you're having with your controller.  Easiest thing to do is drop us a DM, as we'll need to gather some account information to have a look at your warranty.  If all is well with that, we will do all we can to get you back gaming.

     

    Looking forward to hearing from you!