Forum Discussion

MoreliaMental's avatar
MoreliaMental
Honored Guest
17 days ago

Can no longer access meta menu when in link

Since the last update my headset has had I now have to quit meta link to be able to access anything to do with the quest 3 standard menu like accepting/making calls messages and other things. It used to let me just do a double tap on the headset and put me back in my home then I could do calls etc but now it takes me out of the link but only states that link is running in the background and a Resume button...

3 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    17 days ago

    Hello MoreliaMental,

     

    We understand that you're experiencing issues accessing the Meta Menu while using the Link feature, and we’d like to see how we can help.

     

    Since this issue seems to have started after the latest update, the best first step is to report it directly to our engineering team using the bug report option. This helps them investigate and work on a fix more quickly.

     

    In the meantime, here are a couple of workarounds that could help:

     

    Method 1: Try a Hard Reboot

    • This is a temporary fix that often restores functionality, though you may need to repeat it if the issue returns.
    • Put on your headset.
    • Press and hold the Power button for 10–15 seconds until the device shuts down completely.
    • Wait about 30 seconds.
    • Press the Power button again to turn it back on.

    Method 2: Launch an App from Your Mobile

    This trick can force the Meta Menu to reappear by initiating an app from your phone.

     

    • Open the Meta Horizon mobile app.
    • Tap the Menu tab and select Casting.
    • Connect to your headset.
    • Tap Apps and launch any app from the list.
    • The Meta Menu should pop back up once the app opens.

    We hope one of these steps help!

  • steve_40's avatar
    steve_40
    Superstar
    16 days ago

    I think it's always been like this. I can't remember ever being able to return to the Quest UI from within Link unless I quit the connection.

    • Choleni's avatar
      Choleni
      MVP
      15 days ago

      steve_40​  It is possible. 

      When I link (air link) the Q3 to pc and double tab to go in passthrough,  I have the Quest UI and can interact with it. Double tabbing again brings me back to the void with Rift UI.

      But I'm still on v79 with Q3 so I don't know, if this will change on v81.🤷‍♀️