Can no longer invite or join friends on calls

I factory reset my oculus and it’s still not working and I think I lost all my progress in my games too 😡😡😡😡

Hi so like when i try to join a call or make a call it kicks me out if it instantly how do I fix this?

Hey reapernick.2024! We see you want to know how to do a hard reboot on your device. Below, we listed steps on how to do so!

1. Remove any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.).
2. Hard reboot the headset.
   1. Hold down the power button and volume-down button for 30 seconds until you hear the boot-up sound.
   2. If the boot-up sound is not heard:
      1. Hold the power and volume (-) buttons down simultaneously until the boot screen loads on your headset.
      2. Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
      3. Use the volume buttons on your headset to highlight Yes and press the power button.

Also, we noticed that you are having some trouble joining calls on the People app. Let us know if a hard reboot helps or not, so we can take a closer look into this if needed!

Hey! We wanted to check back in and see if you still needed some help with joining calls on the People app. Feel free to reach back out and let us know so we can take a deeper look into this for you!

Hey again Noahkknudsen! Thank you for attempting the provide steps from our previous conversation. We're sorry this has been an ongoing issue for you and we would love to get this resolved. With that being said, in order to do so please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!

Hey Noahkknudsen! We just wanted to follow up with you on the issues you were having concerning not being able to invite or join friends on calls. Did you still need assistance with this matter? Talk to you soon! Have a great day!

Hello! We just wanted to circle back around to see if that information brought a resolution. Please reach out if you still need assistance.

Hello there, DEATHBALLGOD! Thanks for hopping in here to let us know you are also having trouble calling friends. We know how much our friends elevate the VR experience, and we're eager to lend a hand! Can you let us know if you've already completed the following troubleshooting steps?

• Check for updates for your phone, the Meta Quest mobile app, and the headset. 
• Restart the headset, the Meta Quest mobile app, and your phone.
• Check your network connection or reboot your router. 

We'd also love to know what error you're seeing. Would you be able to provide a screenshot or let us know what it says?

Hey, DEATHBALLGOD! Hope you're doing well! We just wanted to touch base and ensure you've been able to get those calls in VR working as normal. If you're still running into issues after trying out those troubleshooting steps, don't hesitate to reach back out. We're here to help make sure you're all set!