I am trying to add a profile; however, when I put in the email address for the invite link to go to, I get the message "Something went wrong, try again later." I have restarted the headsets multiple times with no luck. The one time it did send the email, it never went through to the email, and it wasn't in the spam folder either. If anyone could help me with this problem, I would greatly appreciate it.
factory reset it
factory reset it
Try adding the profile using the MetaHorizon mobile phone app rather than doing it on the headset.
Hey there Angeleyes2137 !
We came across your post and wanted to give you a hand with adding a new profile!
Please check out this public article, and ensure you've tried all the steps for adding a new profile to your account - if you're still having trouble after trying these steps, please get in touch privately (just make sure you're logged in!) or via email, using this link.
We hope you're successful in adding a new profile but if not, we look forward to hearing from you!
