Forum Discussion

oewewsheep's avatar
oewewsheep
Honored Guest
16 days ago

Cannot contact support - No product found

Hi

Wondering if anyone can help.  I was wanting to contact Meta support. However, when it's wanting to verify my device, I enter the serial number but it says "No product found."  I have tried numerous times to ensure I wasn't making a mistake but it still won't work.  Does anybody know what I can do?

Thanks

1 Reply

  • Choleni's avatar
    Choleni
    MVP
    16 days ago

    Hi oewewsheep​ 🙂

    You probably use the wrong serial number. You need to put in the serial number from the box, not from the headset itself.

    If you don't have the box anymore.... that number can be found here

    If that also doesn't work, contact support via email, chat or WhatsApp HERE