Forum Discussion

TOOTR's avatar
TOOTR
Explorer
3 years ago
Solved

Cannot migrate to Meta Account - no confirmed email address on file for this account

Please help if you can.

 

I have an Oculus quest.  I have an oculus account -that's how i can post here.


I also linked my Facebook account to my quest years ago. No issues.


Now there's been a update 4.6 overnight and I am blocked from using the Quest without migrating to a Meta account online.

 

Every time I try and select to continue with Facebook , it actually pulls out all my facebook email details and then tells me 'Something went wrong, no confirmed email address on file for this account' and to Log Out.

 

Have tried multiple browsers and through my phone but to no avail.

I am locked out of my quest and wanted to get some Tribe XR djing done tonight.

 

Appreciate anyone who may have an answer.


Tony

 

 

 

Headset
locked out
Meta Account
Meta Quest
migration
Quest
  • vertango's avatar
    vertango
    3 years ago

    Just figured it out. On your Facebook settings add a new email and confirm it. After doing that try setting up the Meta account with no Facebook account and it'll give you the option of either one of your emails. Use your normal email and the setup process should be like normal.

     

    I'm guessing the Meta's system didn't recognise the email as confirmed so it needed another one to get confirmation on both accounts in the backend.

     

    Hope this works for you as well!

44 Replies

    • TOOTR's avatar
      TOOTR
      Explorer
      3 years ago

      Thanks for letting me feel less alone! 🙂   I hope a problem shared is NOT a problem doubled!  Will share if i find out any solution.

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        3 years ago

        Good day! We notice you're having a few issues with your Meta Account. We're aware of the delay this is giving you from being able to use your awesome VR device! 

        No need to worry, we want to invite you to our PM to get connected with us so we can further look at this for you. 

         

        Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

         

  • VR_Arcade_'s avatar
    VR_Arcade_
    Explorer
    3 years ago

    I spent 20 min here and already found many users like us !

    I follow this post with a special attention 🤞

  • vertango's avatar
    vertango
    Explorer
    3 years ago

    Just figured it out. On your Facebook settings add a new email and confirm it. After doing that try setting up the Meta account with no Facebook account and it'll give you the option of either one of your emails. Use your normal email and the setup process should be like normal.

     

    I'm guessing the Meta's system didn't recognise the email as confirmed so it needed another one to get confirmation on both accounts in the backend.

     

    Hope this works for you as well!

    • TOOTR's avatar
      TOOTR
      Explorer
      3 years ago

      Hi , thanks for helping - where exactly in Facebook settings can I add a new email?   

      • vertango's avatar
        vertango
        Explorer
        3 years ago

        In the settings page there is a contact field that you can edit and it has another button where it says you can add another email or phone number.

    • lilminer75's avatar
      lilminer75
      Honored Guest
      3 years ago

      Thanks for posting, it worked!. I tried with FB account and worked the same way giving the option to choose your email account.

    • TautestEight's avatar
      TautestEight
      Honored Guest
      3 years ago

      Thank you for figuring this out. I was about to rip my hair out. 

  • FubixDragon's avatar
    FubixDragon
    Honored Guest
    3 years ago

    I have Quest 2 and this might be a me problem but my right controller keeps getting its select button switched from the trigger button to the grip, then the A button. It seems to be doing this randomly. It only started after the last update.

  • followers.488757's avatar
    followers.488757
    Honored Guest
    2 years ago
    TOOTR wrote:

    Please help if you can.

     

    I have an Oculus quest.  I have an oculus account -that's how i can post here.


    I also linked my Facebook account to my quest years ago. No issues.


    Now there's been a update 4.6 overnight and I am blocked from using the Quest without migrating to a Meta account online.

     

    Every time I try and select to continue with Facebook , it actually pulls out all my facebook email details and then tells me 'Something went wrong, no confirmed email address on file for this account' and to Log Out.

     

    Have tried multiple browsers and through my phone but to no avail.

    I am locked out of my quest and wanted to get some Tribe XR djing done tonight.

     

    Appreciate anyone who may have an answer.


    Tony

     

     

     

     

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      Hey Ms.pretty2369! We appreciate you reaching out. We understand that you are having a hard time creating a Meta account and we would love to help you out. We have a few articles that may help. Here is one if you want to learn more about Meta accounts and here is another on how to create a Meta account. We hope this helps and if you have any additional questions or concerns please shoot us another message!