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ThatGuyFinn_'s avatar
ThatGuyFinn_
Honored Guest
4 years ago
Solved

Can't add gift card as payment method

Im trying to buy a game on the oculus store with a pre paid gift card, the numbers are right, it has enough money in, and its activated and its still saying that the card is declined and to re-enter the information or try a different payment method. Ive re-enterned the cards details multiple times and its still being declined

  • Hi everyone! We understand a lot of you are trying to purchase games and apps using gift cards. Although your gift card may fall under the payment methods on our support site, there are a couple more requirements that need to be met in order for them to work with our system. The card must be associated with a billing address and be able to have funds reloaded back onto it. Many gift cards do not meet both of these criteria so they cannot be added. We hope this helps clear things up. 👍

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  • Do not leave credit card on app. There is no way to cancel charge. Credit card company sides with meta and meta will not even answer or respond. They don't have anyway to even speak to them. Call the number it says go online. Go online it says call. Been a month you can't do anything. Bot oculus are returned 

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    We hope you're having a good day so far. We just wanted to check in with you and see if you were still having those Gift Card issues. If you still need any assistance, please don't hesitate to get back to us so we can continue working towards a resolution with you!

  • Hey everyone! Just wanted to jump in here and report that I'll be locking this thread since the original post is pretty old now. 

    If you're running into any troubles adding a gift card to your account, I'd suggest starting a new thread in our Get Help board. Thanks!