Hello there Netherwrold, we understand that you are having issues with connecting the headset to the PC via Airlink. We have looked into different solutions that can be helpful to yourself:
- Ensure all cables are properly plugged into the PC in the right ports: Quest via Link connects via USB-C 3.0
- Confirm your PC meets the minimum requirements and system recommendations here.
- Whitelist the Meta Quest Link app in their antivirus/firewall program.
- Is an adapter or cable extender being used? If possible, remove any adapters from the headset. If your PC does not have enough of the ports needed and the use of an adapter is needed, it is recommended to use the adapter with the monitor instead of the headset whenever possible.
- Although some graphics cards can support multiple monitors, the Link can potentially experience issues if more than one monitor is connected. The only fully supported configuration is to have the headset and one monitor plugged in. If you are using 2 or more monitors or displays of any kind, please unplug the extras.
- The Link is designed to work in tandem with a computer monitor. Though some TVs may work, they are not a supported form of secondary display for the Rift/Link. If you are using a TV, tablet, projector, or any other type of display, we ask that you remove it and connect a computer monitor instead, to ensure that you are using a supported secondary display.
- Laptop: Ensure the port the headset is connected to, is running through the primary GPU and not integrated. This can usually be done through the graphic card settings.
- Try reseating the cable on both the headset side and the side that plugs into the GPU and inspect it for damage such as bent pins, frays, twists, kinks, etc.
Update graphics drivers - in case you can hear the home environment's sounds but can't see the home environment.
- Disconnect any unnecessary USB devices (everything but the headset, keyboard, and mouse) and try the headset in another USB 3.0 port.
- Try the headset on another computer if possible
If you still need further support regarding this issue, please don't hesitate to send us a private message by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
