I'm trying to contact support due to some headstrap battery issues but whenever I try to open a ticket it asks me beforehad for the SN. I introduce the number and it tells me that they couldn't find it. Also in my meta account on PC it says that I don't have any devices registered but I can see them on my phone just fine. I have a rift cv1 and a quest 3.
Hi emi.cruz.148 🙂
Also in my meta account on PC it says that I don't have any devices registered but I can see them on my phone just fine.
That's weird....
You can reach out to @MetaQuestSupport here in the forum and explain your situation. They can help you with that.
Click on their name, then click the "send message" button.
Hi there!
We understand that you are experiencing some issues with your headset strap and would like to take a look at how we can help. Since we will need some additional information, we would appreciate it if you could send us a private message.
Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!
Hey again!
We wonder if you still require assistance for this?
Feel free to let us know.
I just sent a private message, thank you! Also can you guys take a look at this post? https://communityforums.atmeta.com/t5/Get-Help/Meta-Quest-3-no-menu-bar-or-universal-menu-appearing-after/m-p/1315542#M364893
I posted a workaround to the issue, but I would appreciate if would escalate and do a proper bug report so it maybe gets adressed in an update in the future.
Hi there,
We're just reaching out to see if you still need support as we haven't heard back from you yet.
If you do still need help please feel free to get right back in touch with us and we'll be happy to work with you on resolving your issue.
Speak soon!
Is there a telephone number? I can talk to someone please about my quest three haven’t been fixed in three months kept trying to contact someone. My number is 203-694-9417
