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TopologicalQubit's avatar
TopologicalQubit
Honored Guest
4 months ago

Can't find Meta Quest Browser App in v81 Navigator

Hi,

Today is my first experience of the new v81 Navigator and it like what I see except for one thing.  The Meta Quest Browser is not shown anywhere in my Navigator even when showing all (apps, worlds, etc).  The only way I can get to the browser is to go to the Store app where it shows that the Browser is installed.  From there I can start the browser, but since I can't locate the bowser anywhere in my navigator, I can't pin it (which I definitely would like to do).  If I could uninstall the Browser and re-install it, id try that but that doesn't seem to be an option.  Has anyone else experienced this?  If so, has anyone found a solution which will make the browser show up in the Navigator?

Thanks

PTC
quest 3

5 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

    Hello there TopologicalQubit!

     

    We came across your post and would like to offer our assistance in finding your Browser app.

     

    We would like to ask you to please see if you can find the Meta Quest Browser app in your Library, as it is suppose to be default pinned in your library.

     

    If you are unable to find the Meta Quest Browser app under pinned apps please to not hesitate to reach out to Meta Support and we would be more than happy to help you further with this

     

    We hope this information is helpful and that you are able to continue enjoying the Meta Quest Navigator.

    • TopologicalQubit's avatar
      TopologicalQubit
      Honored Guest
      4 months ago

      Thanks for the quick response.

      As I said in the original post the Browser app is nowhere in the list of apps in the navigator even when the filter is set to all.  The Browser all IS installed because I can go to the store which reports it is install and can open the browser from there, but this is, of course, very inconvenient.

      What steps to I take (links) to correctly "reach out to Meta Support"? 

      If the first request is to reset my Quest 3, I'll probably just forget about it and wait for the next release in hopes of the problem being fixed.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

    Hi there,

     

    To reach out to us, feel free to get in touch directly by sending us a PM:

     

    - Please select our name to get to our profile page, or click here. 
    - Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community forum first to send us a private message.

     

    Thank you.

    • TopologicalQubit's avatar
      TopologicalQubit
      Honored Guest
      4 months ago

      Ok, I guess I'm replying to you in private now.  I really don't have any more to share except to reiterate that if your first request is to reset my Quest 3 and see if that fixes anything, I'll probably just forget about it and wait for the next release in hopes of the problem being fixed.

      If you have any other suggestions for me to try short of that I'm open.

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        4 months ago

        Hey there,

         

        Just to make you aware, you are not sending a private message just yet. Can we check that you followed the above instructions?

         

        We'd also definitely suggest filing a bug report for this. By doing so, our engineers will know just how many people this is happening to, and it will be more likely to get patched with a fix.

         

        Thank you!