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Temestah's avatar
Temestah
Honored Guest
29 days ago

Can't install Meta Horizon

I used meta horizon several times, not since a few months.

I wanted to try Star Citizen in VR but the app on the PC said I needed pilots, I checked and didn't find what was the problem, I then uninstall the app and now I'm trying to reinstall it and every times at the end of the setup it says that there is a problem and I need to restart.

I tried several solutions but nothing worked and now I just can't install the app

11 Replies

  • Welcome aboard - i think thats a problem especially with some windows versions - for me i have win11 25h2 where it didnt worked. but on my old win 10 24h1 laptop i can install it.

    https://communityforums.atmeta.com/discussions/OtherTroubleshooting/unable-to-install-meta-horizon-application-on-windows-11-pc/1356744

  • i recommend u to try alvr at the meantime - but just for the info: u need to put your quest in developer mode and activate usb debugging to use an wired connection - its basically usb tethering then.

    • Temestah's avatar
      Temestah
      Honored Guest

      Thanks for your response, I saw it mentioned on some reddit post I will try then

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hi there Temestah,

     

     We've just come across your post regarding the issue you are having with installing the Meta Quest Link app. Never fear - our engineers are already aware of this problem and they are investigating this emerging issue.

     

    As a temporary workaround, we would advise using Steam Link to access PCVR functionality.

     

    We appreciate that this is not the outcome you were hoping for as it doesn't immediately resolve your issue. Please rest assured that our brilliant team of engineers are actively working on this bug and are committed to resolving this matter as promptly as possible. We recommend keeping an eye out for any software updates, as a resolution should be coming soon!

     

    We thank you for your understanding and patience while we work to resolve this issue.

    • Temestah's avatar
      Temestah
      Honored Guest

      Thanks for your response, but my wifi is quite unstable so I wanted to link the Quest by cable, guess I will need a new dongle 

      Thanks for reactivness anyway i'll keep an eye !

    • XxBlueDream04200's avatar
      XxBlueDream04200
      Honored Guest

      why not put out an older build for download ? this has been since the beginning of December with thousands of people affected and zero updates or fixes. thousands of headsets are now 300$ paper weights. just saying 

      not to mention Christmas just happened. gotta be pretty disappointing to get that meta quest just for it to not work 

      • Winzi's avatar
        Winzi
        Protege

        Try this - it's an official workaround from Meta. Seems like a dll from open SSL is missing in some windows installations

        https://communityforums.atmeta.com/discussions/link-v83-troubleshooting/meta-quest-link-installation-issue-%E2%80%93-workaround-steps/1358748/replies/1358821

  • The Senior Quality Program Manager from Meta posted a workarround: https://communityforums.atmeta.com/discussions/link-v83-troubleshooting/meta-quest-link-installation-issue-%E2%80%93-workaround-steps/1358748?emcs_t=S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufE1KSzFYOTYxUjk5T0xNfC0xfFNVQlNDUklQVElPTlN8aEs

    that worked for me