Forum Discussion

chocatina's avatar
chocatina
Honored Guest
1 month ago

cant log in at meta.com/device

Soo, my quest 2 said that my account got disconected and i need to log in at meta.com/devices with my email, but when i try to log with my email via code, it loads for a while and goes back do the log in screen, can anyone help?

 

8 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hi there chocatina,

     

    We came across your post and we would love to lend a hand to get you logged back into the Metaverse!

     

    Here are a few things you can try (in order):

    1. Try logging in via auth.meta.com.
    2. Try clearing your devices cache and cookies.
    3. Try using another browser.
    4. Try using another device.
    5. Try logging in using another Network.

    If you are still having issues getting logged back in, please get back in touch!

    • chocatina's avatar
      chocatina
      Honored Guest

      Heyy, i tried to use my phone and i used another wifi connection and browser, it didnt work either

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager

      Hi again,

       

      Thanks for trying those steps for us, be sure to try out the following:

      1. Try logging in via auth.meta.com.
      2. Try clearing your devices cache and cookies.

      Hoping to hear back from you soon!

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager

      Hi again!

       

      Thanks for getting back to us, if you are using a VPN while attempting to log in we would suggest disabling it for now.

       

      If you are still unable to get logged in, please send us a private message so we can look into this further.

       

      Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

       

      Looking forward to hearing back from you soon!