Forum Discussion

austin.buga's avatar
austin.buga
Explorer
3 years ago
Solved

Cant Login to Oculus Quest Link Software (Black Screen)

Once again having this problem still. I cant use my vr on pc anymore because of this problem please help me out. 
Tried all methods usually used like reinstalling on a new drive. Updating and all of the above. I need a workaround or a fix please I need some help soon! At this point im thinking about just refunding and saving up for a Index.

 

  • MetaStoreHelp's avatar
    MetaStoreHelp
    3 years ago

    Hello there! We recognize that you're experiencing a black screen, which we understand can be concerning and take time away from your gaming, but don't worry, we've got your back. We will do everything possible to get you back to gaming as soon as possible.

     

    Please open a support ticket here, and one of our experts will gladly assist you with this matter.

15 Replies

  • elijah.luminavr's avatar
    elijah.luminavr
    Honored Guest
    12 days ago

    hey, what fixed black screen for me was checking network requirements. I found the picture would go through on my personal pc and personal hotspot, but on a company pc or company managed network it blocked the visual coming though. This link has Meta's business platform included but it has some detailed info: Networking requirements for Meta

    While it is possible this might not be the same issue, I'll post this in case it helps.

  • hail_cheesecake's avatar
    hail_cheesecake
    Honored Guest
    25 days ago

    I am trying to log in into my Meta Horizon Link app (Oculus Home), but each time I try to do so, it states that my password or email are wrong. I have thoroughly checked that this was not the case. Furthermore I can with ease log in to this meta page using the same credentials, so that cannot be the issue. Furthermore the app states that I can "Log in via a browser", but provides no link or instructions to what that browser might be

    • Choleni's avatar
      Choleni
      MVP
      25 days ago

      Hi hail_cheesecake​ 🙂

      hail_cheesecake wrote:

      Furthermore the app states that I can "Log in via a browser", but provides no link or instructions to what that browser might be

      I just logged out from the app to see how this works for me.

      If I tab on the log in button, I get that "log in via a browser" window, but my default browser  opens automatically and I get a window that shows my email address and the "continue as  my name" button - I think, that's the point where you have to put in your email? -  I tab on it and after a few seconds i'm logged into the app.

      Maybe disable your antivirusprogram and your firewall for a moment, or try using another browser as default browser.... i used firefox.

       

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    3 years ago

    Hello there! We recognize that you're experiencing a black screen, which we understand can be concerning and take time away from your gaming, but don't worry, we've got your back. We will do everything possible to get you back to gaming as soon as possible.

     

    Please open a support ticket here, and one of our experts will gladly assist you with this matter.

    • ian.is.still.real's avatar
      ian.is.still.real
      Honored Guest
      1 year ago

      I am also having this problem what can i do to fix this? And how do i fix this

      • MetaMetalMonke's avatar
        MetaMetalMonke
        Meta Quest Support
        1 year ago

        Hey there,

        Welcome to the community forums thanks for posting 😀

        Something to attempt would be to try disabling the integrated graphics in your device manager and see if that makes any difference.

        Otherwise I would recommend contacting customer support directly, you can do so by clicking the link below:

        Meta Quest Support.

    • Aspect_Jax's avatar
      Aspect_Jax
      Honored Guest
      1 year ago

      I am having the same issue i cant log in on the quest pc app so please fix somthing.

       

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        1 year ago

        Hey there again Aspect_Jax! We're just following up to see if you still had any further issues with not being able to login to Oculus software. Do you still need further assistance? Looking forward to speaking with you soon. Have an amazing rest of your day!